Customer Care Policy

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Please note that due to the artisanal nature of our products, all sales are final. Juniper Beach Candle Co. cannot be held liable for items that are lost or stolen after delivery. However, we take great pride in the quality of our candles and are deeply committed to your satisfaction.

Warm Weather Shipping Notice: Our candles are sensitive to high temperatures and may soften or melt during transit in the hotter summer months. We recommend retrieving your package as soon as possible upon delivery and avoiding prolonged exposure to heat. While we are not responsible for heat-related damage during shipping, we will always do our best to make it right—please don’t hesitate to reach out if you experience any issues.

In the unlikely event that your candle arrives damaged or broken, we will gladly offer a replacement or issue a refund.

To ensure prompt assistance, we kindly ask that you contact us within 5–7 days of receiving your order should any concerns arise.

Thank you for choosing Juniper Beach Candle Co.—where craftsmanship meets coastal elegance.