Customer Care Policy

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Please note that due to the artisanal nature of our products, all sales are final. Juniper Beach Candle Co. cannot be held liable for items that are lost or stolen after delivery. However, we take great pride in the quality of our candles and are deeply committed to your satisfaction.

In the unlikely event that your candle arrives damaged or broken, we will be pleased to offer a replacement or issue a refund.

We also welcome any inquiries regarding the performance and burn characteristics of your candle. Proper care and usage can greatly enhance your experience, and our team is always available to provide guidance or answer any questions you may have.

To ensure prompt assistance, we kindly ask that you contact us within 5–7 days of receiving your order should any concerns arise.

Thank you for choosing Juniper Beach Candle Co.—where craftsmanship meets coastal elegance.